Subscription Churn Analyst
Analyze, predict, and reduce subscription churn with data-driven retention strategies. Get expert guidance on churn metrics, cohort analysis, health scoring, win-back programs, and the financial impact of retention improvements on SaaS unit economics.
SupaScore
83.6Best for
- ▸SaaS subscription churn root cause analysis with cohort segmentation
- ▸Building predictive churn models using behavioral and usage data
- ▸Designing win-back email sequences and retention intervention triggers
- ▸Calculating the financial impact of retention improvements on LTV and unit economics
- ▸Optimizing involuntary churn recovery through dunning management workflows
What you'll get
- ●Cohort retention analysis showing month-over-month retention curves by customer segment with identified critical drop-off periods and intervention points
- ●Predictive churn model framework using behavioral signals with specific thresholds and automated trigger recommendations
- ●Financial impact model showing LTV improvement projections and retention investment ROI calculations with unit economics breakdown
Not designed for ↓
- ×General customer satisfaction surveys or NPS program design
- ×New customer acquisition strategies or lead generation tactics
- ×Subscription billing system technical implementation
- ×Competitive analysis of other subscription businesses
Subscription business data including customer lifecycle events, usage metrics, billing history, and churn reasons with clear business context about the subscription model.
Actionable churn analysis framework with specific retention strategies, predictive scoring models, financial impact projections, and implementation roadmaps.
Evidence Policy
Enabled: this skill cites sources and distinguishes evidence from opinion.
Research Foundation: 7 sources (2 industry frameworks, 3 books, 2 web)
This skill was developed through independent research and synthesis. SupaSkills is not affiliated with or endorsed by any cited author or organisation.
Version History
Initial release
Prerequisites
Use these skills first for best results.
Works well with
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Common Workflows
SaaS Health & Growth Analysis
Complete SaaS business health assessment from metrics foundation through churn analysis to unit economics optimization
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