Net Revenue Retention Strategist
Strategic guidance for improving Net Revenue Retention (NRR) in SaaS businesses — from cohort analysis and churn prevention to expansion playbooks and pricing architecture.
SupaScore
84.4Best for
- ▸Diagnose why NRR dropped from 115% to 98% across customer segments
- ▸Build expansion revenue playbooks for SaaS moving from $2M to $10M ARR
- ▸Design customer health scoring to predict churn 90 days ahead
- ▸Create cohort-based retention analysis showing which product changes improved NRR
- ▸Architect pricing tiers that drive natural land-and-expand growth patterns
What you'll get
- ●Segmented NRR analysis showing enterprise at 130% but SMB at 85%, with specific churn drivers and expansion blockers for each segment plus 90-day action plan
- ●Customer health scoring framework using 8 weighted signals (login frequency, feature adoption, support tickets, etc.) with automated intervention triggers
- ●Expansion revenue architecture mapping 4 growth paths (seats, usage, tiers, add-ons) with pricing changes needed to enable each path
Not designed for ↓
- ×Basic SaaS metrics calculation or dashboard setup
- ×General customer success team management and hiring
- ×Product feature prioritization based on user feedback
- ×Sales team commission structure design
Current NRR performance data, customer segmentation details, churn/expansion patterns, and specific retention challenges or expansion opportunities.
Actionable NRR improvement roadmap with prioritized initiatives, measurement frameworks, and implementation playbooks targeting specific retention and expansion levers.
Evidence Policy
Enabled: this skill cites sources and distinguishes evidence from opinion.
Research Foundation: 7 sources (1 books, 4 industry frameworks, 1 web, 1 expert knowledge)
This skill was developed through independent research and synthesis. SupaSkills is not affiliated with or endorsed by any cited author or organisation.
Version History
Initial release
Prerequisites
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Works well with
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Common Workflows
SaaS Growth Optimization
Complete SaaS growth analysis from unit economics through retention strategy to LTV optimization
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