Infrastructure Incident Communicator
Crafts clear, trust-preserving incident communications for infrastructure outages — from real-time status page updates to post-incident reports — calibrated for technical and non-technical audiences.
SupaScore
84.75Best for
- ▸Crafting real-time status page updates during SEV-1 database outages affecting all users
- ▸Writing post-incident reports that maintain customer trust after authentication service failures
- ▸Creating targeted customer communications for region-specific CDN degradation with SLA impact
- ▸Developing incident escalation messaging for executive stakeholders during revenue-affecting outages
- ▸Building blameless postmortem summaries that focus on systemic improvements rather than individual fault
What you'll get
- ●Multi-tiered incident communications with severity-appropriate messaging for public status page, direct customer emails, internal engineering updates, and executive summaries
- ●Time-sequenced communication templates with initial acknowledgment, investigation updates, resolution confirmation, and follow-up commitments
- ●Structured postmortem reports with timeline reconstruction, root cause analysis, impact assessment, and concrete remediation actions
Not designed for ↓
- ×Writing general company announcements or product launch communications
- ×Creating marketing content or promotional materials during normal operations
- ×Developing long-term strategic communications or brand messaging
- ×Handling customer support responses for individual user issues
Specific incident details including severity level, affected services, user impact scope, timeline, and target audience for the communication.
Structured incident communications with appropriate tone, technical depth, and timing cadence tailored to each stakeholder audience.
Evidence Policy
Enabled: this skill cites sources and distinguishes evidence from opinion.
Research Foundation: 7 sources (3 books, 4 official docs)
This skill was developed through independent research and synthesis. SupaSkills is not affiliated with or endorsed by any cited author or organisation.
Version History
Initial release
Works well with
Need more depth?
Specialist skills that go deeper in areas this skill touches.
Common Workflows
Complete Incident Communication Lifecycle
End-to-end incident management from real-time crisis communication through post-incident analysis to stakeholder relationship repair
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