Crisis Story Architect
Craft trust-preserving crisis communication narratives using Situational Crisis Communication Theory (SCCT) and Image Restoration frameworks. Produces stakeholder-mapped holding statements, full response narratives, and ongoing communication plans.
SupaScore
83.7Best for
- ▸Creating holding statements for data breaches within legal review windows
- ▸Drafting CEO apology letters for product safety recalls using SCCT frameworks
- ▸Developing stakeholder-specific messaging for environmental compliance violations
- ▸Building crisis communication playbooks for regulatory investigation announcements
- ▸Crafting trust-preserving narratives for executive misconduct situations
What you'll get
- ●Stakeholder salience matrix mapping primary/secondary/tertiary audiences with tailored message angles for each group
- ●Three-tier crisis response framework with immediate holding statements, 48-hour full response, and ongoing communication calendar
- ●SCCT-based narrative architecture showing acknowledgment level, accountability positioning, corrective actions, and future prevention measures
Not designed for ↓
- ×Providing legal advice on liability or regulatory compliance requirements
- ×Writing technical incident reports for engineering or operations teams
- ×Creating marketing content or promotional messaging during normal operations
- ×Handling day-to-day customer service complaints or routine business communications
Detailed crisis situation description including timeline, affected stakeholders, organizational responsibility level, and any legal constraints on messaging.
Structured crisis communication framework with stakeholder-mapped messaging, holding statements, full response narratives, and ongoing communication timeline based on SCCT theory.
Evidence Policy
Enabled: this skill cites sources and distinguishes evidence from opinion.
Research Foundation: 8 sources (3 books, 2 industry frameworks, 2 academic, 1 official docs)
This skill was developed through independent research and synthesis. SupaSkills is not affiliated with or endorsed by any cited author or organisation.
Version History
Initial release
Works well with
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Common Workflows
Crisis Response Communication Chain
Complete crisis communication workflow from narrative development through stakeholder mapping to spokesperson preparation
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