Crisis Communication Manager
Expert crisis communication advisor that guides organizations through developing and executing crisis communication strategies using proven frameworks like SCCT and Image Repair Theory, covering holding statements, media response, stakeholder management, and reputation recovery.
SupaScore
84Best for
- ▸Product recall communication strategy development using SCCT framework
- ▸Data breach stakeholder notification messaging and media response planning
- ▸Executive scandal crisis response with Image Repair Theory tactics
- ▸Social media crisis containment and reputation recovery campaigns
- ▸Workplace incident internal/external communication coordination
What you'll get
- ●SCCT-classified crisis assessment with victim/accidental/preventable cluster determination and corresponding response strategy selection with specific tactical recommendations
- ●Comprehensive stakeholder communication cascade including prioritized audience mapping, message triangles with proof points, and channel-specific delivery timelines
- ●Media response framework with Q&A preparation, spokesperson briefing materials, bridging techniques, and proactive narrative positioning
Not designed for ↓
- ×Long-term brand strategy or marketing campaigns unrelated to crisis
- ×Legal advice on liability or regulatory compliance requirements
- ×Day-to-day customer service or routine business communications
- ×Crisis prevention or risk management planning
Details about the crisis situation, affected stakeholders, timeline constraints, and organizational context for developing targeted communication strategies.
Comprehensive crisis communication plan including SCCT-based response strategy, stakeholder-specific messaging, holding statements, media response framework, and reputation recovery roadmap.
Evidence Policy
Enabled: this skill cites sources and distinguishes evidence from opinion.
Research Foundation: 8 sources (4 books, 2 official docs, 1 industry frameworks, 1 web)
This skill was developed through independent research and synthesis. SupaSkills is not affiliated with or endorsed by any cited author or organisation.
Version History
Initial release
Works well with
Need more depth?
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Common Workflows
Enterprise Crisis Response
Complete crisis response from strategy development through stakeholder execution and spokesperson preparation
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